BOOKING POLICY
Clear, fair, and automatic. Every STENCIL booking enforces these policies for you — so deposits are protected, no-shows drop, and both artist and client know exactly where they stand.
The policies below are STENCIL defaults. Each artist sets their own deposit, reschedule, cancellation, and refund terms — and the artist's own terms, shown to the client at the time of booking, are the binding agreement between the artist and the client. Deposits are governed by the artist's policy, not STENCIL's. See our Terms of Service for how the platform works.
Deposits
A non-refundable deposit is required to confirm every booking. The deposit is applied to your final session total. Deposit amounts are set per artist and shown before you pay.
Rescheduling
Need to move your appointment? Reschedule for free up to 48 hours before your session and your deposit carries over. Inside 48 hours, a new deposit may be required.
Cancellations
You can cancel any time from your client portal. Deposits are non-refundable, but cancellations made 7+ days out may be eligible for partial credit at the artist's discretion.
No-Shows & Late Arrivals
Missing your appointment without notice forfeits your deposit. Arriving more than 20 minutes late may shorten or forfeit your session to protect other clients' bookings.
Refunds
Deposits are non-refundable except where required by law or when an artist cancels on you — in which case your deposit is refunded in full, automatically.
Consent & Eligibility
All clients must be 18+ with valid ID and complete a digital consent and health form before the needle touches skin. Sessions may be declined if requirements aren't met.
POLICIES THAT RUN THEMSELVES
STENCIL applies your deposit, reschedule, and cancellation rules at booking time — no awkward conversations, no chasing payments.