REFUND POLICY

This Refund Policy applies to STENCIL subscription plans (Pro at £29/month and Studio at £89/month). It does not cover deposits or payments for tattoo services between artists and clients.

Tattoo deposits are governed by the artist's own policy, not STENCIL's. Deposit and balance payments are processed by Stripe and paid to the artist's connected Stripe account; their deposit and cancellation terms are set and handled by each individual artist and described in our Booking Policy.

We offer a 30-day money-back guarantee on STENCIL subscription payments. If you're not satisfied with your subscription, you can request a full refund within 30 days of the charge.

You can cancel anytime from your dashboard. Cancellation stops the next renewal, and your paid access continues until the end of the current billing period. We do not provide pro-rata refunds for the unused part of a billing period on mid-cycle cancellation, except where a refund is required by law.

Our order process and payments are conducted by our online reseller Paddle.com, which is the Merchant of Record for all STENCIL orders. Paddle handles billing, invoicing, and refunds on our behalf.

To request a refund, visit paddle.net with your order details, or contact us at support@stencils.life and we'll help you through Paddle. Refunds are returned to your original payment method.